Refund policy

🔄 Return Policy

• Returns are accepted only in case of damaged products.

• Please report the issue within 24 hours of delivery with clear photos of the product and packaging.

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💸 Refund Policy

• Refunds are applicable only if you receive the wrong product.

• No refunds for damage due to mishandling or regular wear & tear.

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🎥 Important:

If you receive a parcel with any missing product(s), please ensure you have a parcel opening video as proof.
Claims without video proof will not be accepted.

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We’re here to help you with any concern  just reach out to our support team and we’ll assist you as quickly as possible.

Thank you for shopping with The99Jewel – Where style meets affordability.